Payment Method

Subozu, a core brand under Dong'e Jiji E-commerce Co., Ltd., focusing on the fashion apparel sector, adheres to the core principles of "security, convenience, and transparency" for the payment process in its global cross-border shopping services. We fully understand that the choice of payment method directly impacts your shopping experience—especially in cross-currency and cross-regional transactions, where stable payment channels and clear operational guidelines can effectively reduce issues such as "payment failure" and "concerns about fund security". Therefore, based on the payment habits of global users and the security needs of cross-border transactions, Subozu only offers two strictly security-certified payment methods: PayPal and international credit cards (excluding UnionPay cards). We do not support WeChat Pay, Alipay, or other third-party payment channels, nor do we influence the payment process through membership benefits, discounts, or point deductions. This ensures that every transaction is completed in a compliant and secure environment. This page details the operational steps, security measures, payment limits, and exception handling for these two payment methods. If you encounter any questions during the payment process (such as unloadable payment pages, unconfirmed orders after deduction, or unreceived refunds), you can contact us through the designated contact information in the text. We will provide professional assistance within 24 hours on working days (Monday to Friday, excluding legal holidays) to ensure the security of your funds and the smooth progress of your transaction.

1. Introduction to Payment Methods

Subozu only supports the following two payment methods. All transactions are settled in US dollars (the specific amount is subject to the display on the order confirmation page, excluding customs duties, which shall be borne by you in accordance with the policies of your region). You can choose based on your personal payment habits:

(1) PayPal Payment

As a globally renowned third-party payment platform, PayPal has a mature cross-border payment security system and supports multi-currency conversion. It is one of the recommended payment methods by Subozu, especially suitable for overseas users:
  1. Applicable Scope: Supports PayPal accounts from most countries and regions around the world (ensure your PayPal account has completed real-name authentication and is in normal status). You can bind your debit card or credit card (non-UnionPay) for payment.
  1. Operational Steps:
    • After selecting products on the Subozu official website, enter the "Checkout" page and select "PayPal Payment";
    • Click "Confirm Payment", and the system will redirect to the official PayPal login page. Enter your PayPal account email and password to log in.
    • After logging in, confirm the order amount and the payee (displayed as "Dong'e Jiji E-commerce Co., Ltd.", the company to which Subozu belongs), then select the bound payment method (such as PayPal balance or bound credit card).
    • Click "Agree and Pay". After completing the payment, the system will automatically redirect back to the Subozu official website, showing "Order Payment Successful". At the same time, you will receive a payment confirmation notification in your PayPal account and the email reserved for the order.
  1. Advantages:
    • Security Guarantee: During the payment process, there is no need to provide sensitive information such as your bank card number or password to Subozu. PayPal provides full encryption protection, reducing the risk of information leakage.
    • Convenient Refunds: If a refund is required later, the funds will be directly returned to your PayPal account. The refund usually arrives within 3-7 working days, and no additional refund account information needs to be provided.
    • Currency Conversion: If the default currency of your PayPal account is not US dollars, PayPal will automatically convert it at the real-time exchange rate (the exchange rate is subject to the display on the PayPal page, and a small conversion fee may be incurred. For details, please consult PayPal customer service).

(2) International Credit Card Payment

Subozu supports international credit cards with VISA, MasterCard, and American Express (Amex) logos (excluding credit cards with only UnionPay logos), suitable for users who are accustomed to paying directly with credit cards:
  1. Applicable Scope: Only supports credit cards with the above three logos. Ensure the card has activated overseas payment functionality (you can confirm this with the card-issuing bank in advance) and that the card's expiration date and CVV code (the last three digits on the back of the card) are accurate;
  1. Operational Steps:
    • Select "International Credit Card Payment" on the "Checkout" page to enter the credit card information, and fill in the form.
    • Fill in the credit card number (without spaces), expiration date (in the format "Month/Year", e.g., "10/28"), CVV code, and cardholder name (must be consistent with the name on the front of the card, filled in English, e.g., "ZHANG SAN") as prompted;
    • After filling in the information, click "Verify and Pay". The system will verify the card information and initiate a deduction through the encrypted channel of the international credit card organization (such as VISA or MasterCard).
    • If the verification is successful and the deduction is completed, the official website will show "Order Payment Successful", and you will receive a payment confirmation notification in your credit card bill and the email reserved for the order. If the verification fails (e.g., incorrect card number, insufficient balance, or frozen card), the page will prompt the specific reason, and you can correct the information and try again.
  1. Advantages:
    • Instant Confirmation: After the deduction is successful, the order is confirmed immediately, with no need to wait for redirection to a third-party platform, shortening the payment process.
    • No Registration Required: No additional account registration is needed. You can pay directly by filling in the card information (ensure you fill in the information on the Subozu official website and avoid operating on non-official pages).
    • Clear Billing: The payment amount will be directly included in your credit card bill, facilitating subsequent account checking and repayment.

2. Payment Security Guarantee

To ensure the security of your payment process, Subozu has adopted multiple security measures in collaboration with payment institutions to fully protect your payment information and fund security:
  1. Information Encryption Protection: Whether paying via PayPal (redirecting to the official platform) or credit card (filling in information on the official website), SSL 256-bit encryption technology is used for data transmission. All information is transmitted in encrypted form to prevent illegal interception or tampering.
  1. Payment Institution Certification: Subozu has signed formal cooperation agreements with payment institutions such as PayPal, VISA, and MasterCard. All transactions are completed through official interfaces, not through any third-party intermediary platforms, ensuring transparent and traceable fund flows.
  1. Fraud Prevention Monitoring: The system real-time monitors abnormal payment behaviors (such as multiple failed payment attempts for the same order, payment with the same credit card from different IP addresses in a short period, or significant deviation between the order amount and regular consumption). If a risk is identified, the payment will be temporarily blocked, and you will be notified via email to verify your identity (e.g., by providing a screenshot of the credit card bill or ID photo). The block can be lifted after verification.
  1. No Storage of Sensitive Information: For credit card payments, Subozu does not store sensitive information such as your complete credit card number or CVV code. The information is only submitted to the payment institution for verification through an encrypted interface during payment and is immediately deleted after verification, avoiding security risks caused by long-term storage of information.

3. Common Payment Questions

(1) Common Reasons for Payment Failure and Solutions

  1. Reason 1: Abnormal Account/Card Status
    • Possible Situations: Frozen PayPal account, expired/lost credit card, insufficient credit limit, or credit card not activated for overseas payment.
    • Solution: Log in to your PayPal account to check its status, or contact the card-issuing bank to confirm the credit card status (e.g., activating overseas payment or increasing the temporary credit limit). Correct the issue and try paying again.
  1. Reason 2: Incorrect Information Filling
    • Possible Situations: Incorrect credit card number, expiration date, or CVV code, or inconsistency between the cardholder name and the name on the card.
    • Solution: Carefully check the card information to ensure it is completely consistent with the information on the front and back of the card (the English name should be spelled without spaces and with correct capitalization). Correct the information and submit again.
  1. Reason 3: Network or System Issues
    • Possible Situations: Network interruption during payment, PayPal system maintenance, or temporary failure of the official website.
    • Solution: Check the network connection, refresh the page, and try again. If prompted with PayPal system maintenance, you can try again later (usually within 1-2 hours). If the official website fails, you can provide the order number via email (customer@Subozu.com), and we will assist in verifying the system status.
  1. Reason 4: Risk Control Block
    • Possible Situations: The system identifies risky payment behaviors (e.g., cross-regional payment or large-amount payment);
    • Solution: Check the email reserved for the order, provide the relevant supporting materials (e.g., credit card bill or ID photo) as prompted in the email, and send them to customer@Subozu.com. We will verify and lift the block within 1 working day.

(2) What to Do If the Order Does Not Show "Payment Successful" After Deduction?

If you have received a deduction notification from the bank/PayPal, but the Subozu official website still shows the order as "Pending Payment", it may be due to a delay in payment information synchronization. We recommend handling it according to the following steps:
  1. Wait 10-15 minutes and refresh the order page to check if the status is updated (there may be a delay in cross-border payment information synchronization.;
  1. If the status is still not updated, provide the following information via email (customer@Subozu.com): order number, deduction time, deduction amount, payment method (e.g., "Paid via PayPal, account email is xxx@xxx.com" or "VISA credit card, last four digits are 1234"), and a screenshot of the deduction certificate (e.g., bank statement or PayPal payment record);
  1. We will verify the transaction status with the payment institution within 2 working days. If the deduction is confirmed successful, we will manually update the order to "Payment Successful" and send a confirmation email. If the deduction is not confirmed successful, we will assist you in contacting the payment institution to initiate a refund (the refund timeline is subject to the payment institution).

(3) Is Installment Payment Supported?

Subozu does not currently support installment payments. All orders need to be paid in full at one time. If you have a need for installment payment, you can consult your credit card-issuing bank (some banks support installment plans for posted bill transactions) or PayPal customer service to find out if relevant installment services are available. The specific installment rules are subject to the regulations of the bank or PayPal.

(4) Can the Payment Method Be Changed After Payment?

No. Once the order is paid, the payment method cannot be changed. If you wish to change the payment method, you need to first apply to cancel the original order (the application must be submitted via email before the order is shipped). After the refund of the original order arrives, you can place a new order and select a new payment method.

4. Payment Inquiry

If you encounter issues not mentioned above during the payment process (such as not receiving a confirmation email for a long time after payment, repeated deductions from the credit card, or unreceived refunds beyond the timeline), you can inquire through the following channels:
  1. Email Inquiry: Send an email to customer@subozu.com. The email subject should clearly state "Payment Inquiry + Issue Type + Order Number", e.g., "Payment Inquiry - Repeated Deductions - AD20241001001". Provide a detailed description of the issue and relevant information (such as payment time, deduction amount, and payment method) in the email body. If necessary, attach a screenshot of the deduction certificate. We will reply and assist in resolving the issue within 24 hours.;
  1. Phone Inquiry (Urgent Issues): In case of urgent situations such as "repeated deductions from the credit card" or "disappeared order after payment", you can call the contact number +86-19874456358 (service hours: 9:00-18:00 Beijing Time on working days). We will prioritize assisting in verifying the situation with the payment institution to avoid fund losses for you.
With the support of Dong'e Jiji E-commerce Co., Ltd., Subozu continues to optimize the payment process. Through cooperation with formal payment institutions and strengthened security measures, we ensure that every cross-border payment is completed safely and smoothly. We do not set up online customer service, nor do we interfere with the payment process through membership benefits or points. We always aim to "simplify the process and ensure security", allowing you to focus on enjoying the fun of selecting apparel when shopping on Subozu without worrying about payment issues.